A corrupted or outdated cache file may be causing the unusual behavior you're experiencing, Randall.
Let's start clearing the accumulated app data to start over fresh. To clear the cache in your phone settings, here are the steps:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App. This will free up the storage without deleting your app's documents and data.
If the issue continues to persist, you might consider uninstalling and then reinstalling the app.
In the meantime, you can do your tasks using a web browser through qbo.intuit.com.
I'm also sharing this article that will serve as a gentle reminder to your customers about their upcoming dues: Create and send customer statements in QuickBooks Online.
Please click the Reply button if there's anything else I can assist you with.
