I can no longer create invoices through the mobile app (sales tax issues?)

wjurls

Yes, same with invoices. It doesn't apply any tax at all now. How can these app programmers be so inept? Took an app that was working fine, changes something, yet can't figure out how to put it back the way it was. They charge way too much for this system to fail so badly.

kperlow

So we went for having to add tax to everything to not being able to tax anything.Thanks for nothing quick books.

Sggrooming

Nope I tried that and it didn't make a difference. Once again it has nothing to do with data or the cache. It is always a bug from a botched update.

JamesAl

Thank you for getting in touch with this and how important it is for you to manage your invoice in QuickBooks Online, Sggrooming.

Since you have already done the basic troubleshooting, nothing seems to work. I would suggest that it is better to contact our customer support team.

Here's how:

Click Help in the upper right-hand corner of QBO.
Tap Talk to a human, then type in Talk to a human.
Select I still need a human.
Press Contact Us.
Choose a way to connect with us: Start a chat or Get a callback.

In addition, it is recommended that you refer to the associated article for further information regarding the topic at hand: QuickBooks Online Support.

You might find it helpful to know that there's an article you can click on for future reference. It explains how to do what you're seeking to do. Reconcile an account in QuickBooks Online.

Please get back to this thread if you have other QuickBooks-related issues. I'll be around to help you.

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