So we went for having to add tax to everything to not being able to tax anything.Thanks for nothing quick books.

Nope I tried that and it didn't make a difference. Once again it has nothing to do with data or the cache. It is always a bug from a botched update.

Thank you for getting in touch with this and how important it is for you to manage your invoice in QuickBooks Online, Sggrooming.

Since you have already done the basic troubleshooting, nothing seems to work. I would suggest that it is better to contact our customer support team.

Here's how:

1.  Click Help in the upper right-hand corner of QBO.
2. Tap Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Press Contact Us.
5. Choose a way to connect with us: Start a chat or Get a callback.

In addition, it is recommended that you refer to the associated article for further information regarding the topic at hand: QuickBooks Online Support.

You might find it helpful to know that there's an article you can click on for future reference. It explains how to do what you're seeking to do. Reconcile an account in QuickBooks Online.

Please get back to this thread if you have other QuickBooks-related issues. I'll be around to help you.

In the UK here and having the same issue. I believe it’s an update bug. The only tax code available is 5% reduced rate. Even if the invoice is created on the computer, if accessed on the app the tax code resets. It’s a real hassle 

We appreciate you sharing your observation and bringing this matter to our attention, Marvellou. Let me route you to the best support who can help thoroughly investigate tax codes on your invoices.

We haven't received reports regarding tax code issues on invoices in QuickBooks Online (QBO). To initiate an investigation into this matter, I'd recommend contacting our Customer Care team. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field and click Continue.
6. Choose a way to connect (Call us/Callback or Start a chat/Chat with us).

Once fixed, you can check out this article to guide you in receiving invoice payments in QBO: Record invoice payments in QuickBooks Online.

I'll be here in the Community to promptly respond if you have other concerns about managing invoices and sales taxes in QBO. Please don't hesitate to leave a reply below. Have a good one. 

I am having the same problem!!!

We see you, Cel. Please know that this isn't the experience we want you to have.

No worries, I'll provide you with a workaround. Then, direct you to the best support group available to get this issue resolved. 

You can log your account through a mobile browser. Click this link to sign in there: https://app.qbo.intuit.com/app/homepage?locale=en-us

Once done, create your invoice there.

In the meantime, I recommend contacting the QuickBooks Online (QBO) Care Team. They can further investigate why you're unable to create an invoice in the mobile app. Here's how: 

1. Click the question mark (?) icon in your QBO mobile app.
2. Pick Help and Support.
3. Click Contact Us.
4. Enter a brief description of your concern. Then, Continue.
5. Choose Chat or Callback.

If you want to see a detailed look at the sales tax you owe, check out this article: Check how much sales tax you owe in QuickBooks Online.

Leave a comment below if you have additional questions about sales tax and invoices in your mobile app. We'll be willing to lend a hand. Thank you, and have a good one.

I have done this. All i got was an apology that it is being investigated and I cannot be given a turn around time. This is not good…

I can imagine how this situation affected you, and this isn't the experience we want you to have, @celholland. Let me share other steps to help you create invoices in QuickBooks Online (QBO).

Upon checking further, the investigation team is still working on the issue where users are unable to create invoices without a tax code through the QuickBooks mobile app. Since you've already contacted the Support Team, our product engineers will notify you via email once updates are available. We appreciate your patience as to when this will be resolved.

In the meantime, let's access your account on the QuickBooks website to add and save an invoice. You can follow the steps below to proceed:

1. Sign in to your QBO account.
2. Go to the Sales tab and select Invoices.
3. Click Create Invoice.
4. Fill out the required fields for your invoice transaction.
5. Click Save and Send.

Once your customers pay your invoices, you can check out this article to learn how to record that payment: Record invoice payments in QBO.

Please know that we're always here to help if you need further assistance with creating your invoices or other QuickBooks concerns.

My app is suddenly working now

My app is suddenly working now

Thanks for checking back with us, @celholland.

I'm happy to see that your app is working again. I appreciate you taking the time to let us know. 

Please feel free to reach out to the QuickBooks Community at any time. Take care! 

Since I started this thread months ago the app has gone through a number of changes and now seems to be working well. For a little while I would have to refresh data after adding an invoice in order for it to actually show up in recent transactions (required to accept a customer signature). As of last night, that also seems to have been fixed. It's a new invoicing interface that will take some getting used to, but otherwise, all functions are once again working.

Thanks

Wjurls