I can't get the American Express @work connection to sync for the last week. I've gotten errors ranging from 9999 to 6000 I've tried a lot of things. Need synced asap

Thank you for bringing this issue to our attention. I understand how important it is to get your account syncing properly and quickly.

Since you've already tried steps such as clearing your cache, switching browsers, and reconnecting your account, I recommend contacting our Live Support Team for advanced assistance. They’ll be able to investigate further and work toward a resolution.

Here's how to contact live support team:

1. Click the Help (?) icon in the upper-right corner.
2. Use the QB Assistant or the Search tab to ask a question.
3. Type Contact Us to connect with an expert.

In the meantime, you can manually upload your American Express @work transactions into QuickBooks Online to stay caught up with your books. Here’s how:

1. Log in to your American Express @work account and download your transaction history in a supported format, such as .CSV or .QBO.
2. Navigate to Accounting tab and select Bank Transactions.
3. Click Link Upload File, then follow the prompts to upload and import the transactions.
4. After importing, review and categorize your transactions.

If you have any further questions or need assistance, feel free to comment below. We’re here to help!

This is not working at all. I worked with a support tech a week ago, who assured me it would be fixed by Friday last and that I would receive updates via email - neither happened and QuickBooks seems disinterested in helping. 

This is not the impression we wish to leave you with, @SLusardo.

I checked our records and found the investigation (INV-136040) that you have been successfully added to. At this time, our engineers are working to identify the cause to provide a solution and will provide you with updates regarding the status of this issue via email. 

Our Engineering Team will email another update on 12/12/2025 per our records. 

Please know that we do understand the frustration of not having this function work as expected and the importance of getting this resolved as quickly as possible. 

If there is anything else I can assist you with, please don't hesitate to let me know. Take care!