Hi there, Jose.
First, could you please clarify what kind of incoming calls you are unable to receive? Are you referring to verification calls from QuickBooks or callbacks from our Live Support Team?
If you can't receive a voice call for verification, please ensure that the phone number associated with your Intuit account is correct. Your phone plan may also block "shortcodes" or automated calls/texts. Many QuickBooks verification codes are sent from a short, 5-digit number.
To resolve this, contact your mobile carrier to check if your plan allows you to receive messages and calls from shortcodes. Also, check your phone's blocked list to ensure you haven't accidentally blocked the QuickBooks verification number (this applies to both iOS and Android devices).
If the call isn't working, consider trying another method to receive the verification code.
If you're having trouble receiving a callback, please check your network connection and signal strength. The issue could be related to your service or location. If the signal is weak or unavailable, try moving to a different spot, such as outdoors or near a window.
If you've tried the above steps and are still unable to receive incoming calls, we recommend contacting our Live Support Team directly. They have the tools to access your account security settings and can assist you with more complex verification issues. Here’s how to reach them:
- Log in to your QuickBooks account.
- Click the Help (?) icon in the upper right corner.
- In the search field, type in "contact support".
- Click the Contact Us button.
- Choose your preferred method to connect with them (Chat or Callback).
If you have any additional questions, feel free to reach out.
