I cannot add items to invoices

AnnieAnn · ‎March 15, 2023

I cannot add some items to invoices. They are non-inventory items. I have invoices to send but I am missing some items because I cannot pull them into invoice or a purchase order. It's inconsistant, and item that I select sometimes populates invoice, sometimes not.

I called QB last Friday and they logged into account and could replicate problem. They said it was happening to other accounts too. After spending an hour on the phone with help desk, I got an email later in the day telling me they closed the ticket because they couldn't replicate the problem they had already replicated!!!

I called QB Monday and spent 40 minutes on hold before my call was disconnected.

I called QB Tuesday and spent an hour and twenty minutes troubleshooting problem only to be told the engineers will have to fix it.

This is only our 3rd month using QB, it's our peak billing period and we cannot invoice in QB.

KlentB · ‎March 15, 2023

We want your product experience to be outstanding, AnnieAnn.

I can send proper feedback about your interaction with our representatives to our Management Team. We'd like to have this opportunity to better assist you in a timely and efficient manner in the future.

I understand that the snag (INV-84478) has caused inconvenience for you. Please know that our software engineers are tirelessly working to rectify the problem the soonest. We'll continue to provide email updates until everything is sorted out.

In the meantime, you'll want to consider issuing a written invoice to your clients. We recognize how critical we are in the role of managing your customers, and will be implementing a host of solutions to ensure that a situation like this does not occur again.

Your patience is greatly appreciated while we work to address the issue. If you have any additional questions or concerns, please don't hesitate to leave us a reply. Thanks for checking out the Community, AnnieAnn. I wish you the very best as your business grows.

junior093 · ‎March 15, 2023

I have run into the same issue with online version. Will not let me add new items (Non Inventory). Creates "Unresolved Error" and logs me out. Have tried everything I can find in online help groups. Contacted Intuit today, technician said she couldn't help me with online version, gave me a phone number which is answered by machine and says "Cannot route call" and instructs me to go to intuit website for help. Total s-show

LollyNino_C · ‎March 15, 2023

Welcome to Community, @junior093. I recognize the importance of adding items to your invoices.

Please know this isn’t the service I want you to encounter. I’ll help by pointing you to the right support so you can add items to invoices (Non Inventory).

It’d be best if you reach out to our Customer Care Team. They have more tools to pull up your account information and will be able to look into this further.

You can follow the steps provided to Contact Support:

Sign in to your QuickBooks Online company. Select Help (?).
Select either tab to get started: Assistant or Talk to human.
Search or select Contact Us.
Start a chat with a support expert.

I'm also adding this article to help manage and track the items that you buy and sell in QuickBooks Online: Set up and track your inventory.

Please don’t hesitate to add a comment if you have any other questions or concerns about managing your invoices. I’d be glad to provide you further assistance. Take care always!

junior093 · ‎March 15, 2023

Spent literally 9 hours on phone with Quickbooks support. They COULD NOT rectify the issue. I decided to delete the entire company file and start over from scratch. Well guess what? After starting over-same issue. I cannot possibly waste another day of my life on the phone with quickbooks. I cannot tell you how disappointed i am. I spend a ton of money trying to streamline my company sales and quickbooks is essentially useless to me. Watse of time and money.

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I cannot add items to invoices