I create a journal entry, I ensure that DR and CR equal each other. Upon save I get "The sum of split amounts must be equal to 0". System problem?

Hey there, @anomad2001.

Thanks for taking the time to reach out to the QuickBooks Community. I hope your day is going great. 

The error "The sum of split amounts must be equal to 0" in QuickBooks Online occurs when a Journal Entry or a split transaction doesn't balance, meaning the debits and credits don't sum to zero. 

To fix this, open the transaction, click the Split icon or the Edit icon, and then check the split amounts to ensure they add up to the total transaction amount, correcting any discrepancies and then saving the transaction. 

You can see more information about this process in Enter a split transaction into the register in QuickBooks Online. 

I also recommend having your accounting professional review the journal entry. Your accountant can advise the best course of action based on your business needs. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

Please let me know if there is anything else I can assist you with. I'm always happy to help. Take care! 

Helll @Tori B,

Thank you for your response to my question.

I have attached a screen shot of the Journal Entry to which I referred in my question.

If you look at the screenshot, you will note that the Debits and Credits totals are equal.

That is why I felt the need to turn to the community for answers.

I fully understand that in double entry accounting all transactions have to zero out.  You can see by

the screen shot that they do.

Technical note:  I had cleared my cache and deleted all cookies and other browser related detritus before I began the session that led to this issue.

Thank you for your attention to this matter.

I am getting the same thing.  Did they ever reply, or are they too busy adding nonsense that just bogs down the functionality of QuickBooks Online (Modern View is a perfect example).

Same problem I am having.  I'm guessing they never followed up with you because they are too busy bogging down the functionality of QBO by adding nonsense such as the "Modern View".

Hi Intrust CPA, I understand that saving a Journal Entry requires all transactions to be balanced, and the screenshot from anomad2001 indicates that they indeed are. However, the issue persists despite the browser troubleshooting efforts they attempted.

Since you're having the same experience, I'll connect you with our live support team. They have the necessary tools to conduct a thorough review and identify the underlying cause of the error, allowing them to address the issue effectively.

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