Hello there, ceindy441.
It's vital to have a complete list of payee information to ensure transactions are tracked accordingly and accurate reporting. Let me guide you in the right direction on how to recover the deleted account name.
Before running any troubleshooting, can you provide me with more details on the type of account you deleted? This will help me provide you with a more accurate solution.
In case the account name is an employee, you'll have to manually add the worker's information in QuickBooks Online (QBO). Be sure to inform the worker that they need to provide a copy of their W-4: Employee’s Withholding Certificate, which includes personal details like their name, address, social security number, dependents, and adjustments. While they have the option to input this data during the invitation process, it's necessary to keep a copy for your records.
When you're ready, follow these steps to add the worker again:
- In your company, navigate to the Payroll menu on the left panel and choose Employees.
- Go to the List tab and tap the Add an employee button.
- This will take you to the Who's your new team member? window.
- If you wish to input the worker's personal, tax, and banking information, uncheck the Yes, allow employee to enter their tax and banking info in the Workforce box, and tap the Continue button.
- In the Employee List screen, enter the worker's information.
- Press the Save button.
For more in-depth information, browse through this article: Add your new employee to QuickBooks Payroll. It includes instructions on how to invite your employee to input their data.
For a deleted vendor or customer's name, we have alternate solutions to retrieve the data. You can open the Audit log report or tick the Include inactive box to display all suppliers or clients.
To run the report:
- Go to the Gear icon and select Audit log.
- Set the correct filter for the following to easily locate the payee: User, Date Changed, and Events.
- From the list, look for the account name and click the View link to see more details.
- Click the payee's name under the Event column to view the complete information.
This action will open a page that shows the deleted lis. On the other hand, perform the solutions in these resources to restore the account name:
For additional resources, utilize the audit log to re-enter deleted transactions in QuickBooks Online. In the event, you need to update customer, vendor, or employee's address or organize your lists, feel free to explore each link to guide you through the process:
If you have follow-up questions about restoring lists or transactions in QBO, you can always come back to this thread. We're here to help you out. Have a great rest of the day, ceindy441.