I entered a client's credit card to pay for an invoice and now it shows paid but also records "Intuit Soln Deposit", how should this bank deposit be recorded in QBO?

Hi bsheldon87,

This can happen if the payment went straight to the Undeposited Funds account. We can go to the Deposit page and find the payment by following these steps:

1. Click the Plus icon (+) located in the upper right-hand corner.
2. Under Other, click Bank Deposit.
3. Find the invoice payment under Select the payments included in this deposit.
4. Put a check mark on the payment and click Save and Close. 

We're always here if you need more help with QuickBooks. Thanks.

Thanks for your help. I received the payment via CC and direct deposit correctly, and when I open it back up it shows the record attached. When I followed your instructions no invoice payment shows up except for one I took from the same client today the same way. 

Thanks for reaching back out to us, @bsheldon87.

Allow me to join this conversation and provide clarification about this received payments concern. 

If you've added the transaction into your QuickBooks instead of matching it, you can undo the transaction then match it. 

To do that:

1. On the Banking page, select the Reviewed tab.
2. Locate the transaction.
3. From the Action column.
4. Select on Undo.

To undo multiple transactions at once, you can select the check-boxes for all of the transactions and select Undo Selected from the Batch Actions drop-down menu.

Once done, the transaction will be moved from the Reviewed tab to the For Review tab where you can select it and match it to the correct transaction. Just click on the payment and click the match radio button.

I've attached some screenshots below to guide you with the steps:

Also, for more insights about this process, please check out these articles: 

• Add and match downloaded banking transactions.
• QuickBooks Payments deposits weren't automatically recorded.

However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the tools to check on your transactions and verify what's causing the issue. You can reach them through the contact details found in this link: Contact the QuickBooks Online Customer Support team.

Please let me know how it goes. I'll be around to provide further assistance. Have a nice day.