Let's troubleshoot this by opening an incognito or private window, 1stlaw. This will help us determine if the issue is cache-related. You can refer to these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Log in to your account and send the email again. If this resolves the issue, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. You can also switch to a different supported browser and apply the same troubleshooting steps to address any compatibility issues with QuickBooks Online.
After following these steps and the forms still aren’t showing up, I recommend reaching out to our Live Support team for further assistance. Here's how:
- Sign in to your QBO company.
- Click Help.
- Enter a keyword or topic about the situation.
- Select Contact Us to connect with an expert for help.
I'm also pleased to inform you that you can elevate your financial management with the help of our QuickBooks Live Expert Assisted team. They specialize in helping you transform your financial management and provide personalized advice for your business's specific needs.
Let us know how it goes by replying in the thread. We'll be here to help you get back to managing your customer communications smoothly and efficiently.
