Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
Joan78
Level 1

I had to get a new computer and I need to acces my quickbook account that was not downloaded

I had to get a new computer and I need to get access to my quickbooks that have not been backed up

11 Comments 11
FishingForAnswers
Level 10

I had to get a new computer and I need to acces my quickbook account that was not downloaded

@Joan78  "--I need to get access to my quickbooks that have not been backed up--"

 

Yeah uh, about that.

 

I'm going to venture a guess that you do not have access to the old computer.

JanbonN
QuickBooks Team

I had to get a new computer and I need to acces my quickbook account that was not downloaded

Hello there, Joan. There are two main methods to access your QuickBooks Desktop account on your new computer: using the Migrator Tool or manually transferring or reinstalling it. I'm here to expand on this below.

 

Before we proceed, could you please confirm if you still have access to your old computer, as FishingForAnswer inquired? Knowing this will allow us to tailor our guidance more effectively.

 

Let’s start with using the Migrator Tool. Here are a few prerequisites to check before you begin:

 

  • Ensure that your company files are backed up to safeguard your data.
  • You need to be logged in as the Company Admin.
  • Make sure your new computer is connected to the internet.
  • You will need a USB flash drive with sufficient space to store your QuickBooks files. The Migrator Tool will indicate the space required, which is typically between 150 and 250 MB.

 

Steps to follow on the old computer:

 

  1. Open QuickBooks, go to the File menu, select Utilities, and then select Move QuickBooks to another computer.
  2. Select I'm Ready, then create a one-time password.
  3. Follow the instructions to choose the USB flash drive you’ll use. Then, wait for the files to be copied.

 

Steps to follow on the new computer:

 

  1. Insert the USB flash drive. Due to Windows security restrictions, the Migrator Tool won’t automatically open.
  2. Open the flash drive to view its files and double-click the file Move_QuickBooks.bat to start the migrator.
  3. Enter the password you created, then select Let's go.
  4. Wait for the Migrator Tool to finish. Note: This will depend on the speed of your computer and internet, and the size of your company file(s).

 

For further details on how the migration tool functions and the steps for the manual method, please refer to the following article: Move or reinstall QuickBooks Desktop to another computer.

 

If you prefer to manually move just the company files to another computer, this guide will be useful: Move your company files to another computer.

 

Additionally, you can refer to this article about managing users in the program: Create and manage users and roles in QuickBooks Desktop Enterprise.

 

Please return to this thread if you have further questions about setting up your QBDT on the new computer, Joan. We're here to answer them the best we can.

Chrea
Level 8

I had to get a new computer and I need to acces my quickbook account that was not downloaded

@Joan78 

Can you secure any QBW, QBB, or ADR files from your old machine?

sisqdeb
Level 1

I had to get a new computer and I need to acces my quickbook account that was not downloaded

Will posted solution work for QB for mac? I have a new computer and want to move my files/program to the new mac. I am using Quickbooks 2019 and it works great! I don't need to download any data etc. 

thanks!

Rusimyhr
QuickBooks Team

I had to get a new computer and I need to acces my quickbook account that was not downloaded

The process is slightly different from QuickBooks Desktop for Windows since you're using QuickBooks 2019 for Mac, @sisqdeb.

 

To start transferring files, ensure to create a backup copy of your current QuickBooks 2019 company file. Then, open your QuickBooks from your PC and create a MAC.qbb file. This is a copy of the QuickBooks Desktop company file that you can restore in QuickBooks for Mac. 

 

After that, if you can still open your QuickBooks on your PC, update QuickBooks to its latest release. Then search QuickBooks on your computer and Run as Administrator. Next, follow the steps outlined below:

 

  1. Go to the File menu, then select Utilities. Select Copy Company File for QuickBooks Mac, then follow the onscreen instructions. QuickBooks will create a MAC.qbb (backup) file.
  2. A message that says "It looks like ‘QuickBooks for Windows’ might be a better fit for your company," Make sure to check what data isn’t converted from Windows. Then select Yes.
  3. Go to the folder where you want to save the file. Make sure you don't use special characters in the file name.
  4. Move the file to your Mac by using any storage device such as a USB flash drive, etc.

 

Once done, restore the backup copy on your Mac. To do so, I've outlined the steps in numbers:

 

  1. If you haven't downloaded QuickBooks, visit our website page to install it: Downloads & Updates.
  2. Make sure to update QuickBooks Desktop for Mac to the latest release.
  3. Close and reopen QuickBooks. Then, copy the backup to the Documents folder on your Mac.
  4. Go to the File menu. Then, select Open Company.
  5. Select the MAC.qbb file, then select Open.
  6. Click OK to restore the file
  7. Enter a name for the restored file. Then, Save.

 

On top of that, you can also download our 30-day trial to restore the backup copy of your QuickBooks file (2019) if you can't open the backup copy from your new Mac: Download a trial of QuickBooks Desktop.

 

If you need additional help, don't hesitate to reach out. The Community space is available 24/7.

SIAB
Level 7

I had to get a new computer and I need to acces my quickbook account that was not downloaded

@sisqdeb 

Did you run QB Desktop 2019 on PC or Mac?

sisqdeb
Level 1

I had to get a new computer and I need to acces my quickbook account that was not downloaded

I was using QB for mac 2019 on Mac OS big sur 11.7.10 on M1 MacBook air, trying to get it to work on my MacBook air running sequoia 15.5. I do not want to subscribe or get any other services, I just want to be able to enter my data and do my taxes at the end of the year. Thank you for any help! 

sisqdeb
Level 1

I had to get a new computer and I need to acces my quickbook account that was not downloaded

I was using QB for mac 2019 on Mac OS big sur 11.7.10 on M1 MacBook air, trying to get it to work on my MacBook air running sequoia 15.5. I do not want to subscribe or get any other services, I just want to be able to enter my data and do my taxes at the end of the year. Thank you for any help! 

SIAB
Level 7

I had to get a new computer and I need to acces my quickbook account that was not downloaded

You just need to open your QuickBooks file on the old machine and create the backup file. Install QB program on the new machine and restore the backup file. Did you encounter any problem?

sisqdeb
Level 1

I had to get a new computer and I need to acces my quickbook account that was not downloaded

replying to:

Siab- You just need to open your QuickBooks file on the old machine and create the backup file. Install QB program on the new machine and restore the backup file. Did you encounter any problem?

 

I transferred using my time machine backup, and I couldn't open QB on my new computer without agreeing to subscription fees, etc. I did not try backing up my file on my old computer to transfer because I do not want to subscribe. 

thanks for helping, I hope there is a way to do this without a purchase.

SIAB
Level 7

I had to get a new computer and I need to acces my quickbook account that was not downloaded

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us