Hi there, @rminchew.
Since this has been ongoing for some time, I recommend opening an incognito window in your browser to troubleshoot and access QuickBooks Online (QBO) with a clean slate.
Depending on your browser, you can use the following shortcuts:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once you notice any progress in the restore process, please return to your regular browser and clear the cache for a fresh start. Additionally, switching to other supported browsers can also be worth a shot.
You may also find valuable answers to frequently asked questions about merging companies, data, and lists by visiting this article: Merge companies, data files, or copy lists.
To further enhance your experience with QuickBooks, our QuickBooks Live Expert Assisted team is available to assist you with backup restores and any related inquiries.
If you have further questions about restoring data from a backup, please feel free to share them in the comments below.
