Hi, Ben1231. I'm here to provide troubleshooting steps to find the gear icon within your QuickBooks Payroll account.
There are times when your browser may encounter data issues, which can cause QuickBooks to behave unexpectedly. To check if this is the problem, let's log in to your QuickBooks Online (QBO) account using a private browser. Here are some helpful keyboard shortcut keys you can use:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to other supported browsers.
Additionally, I've included this article as your reference for exporting data into your QuickBooks Payroll account: Export your payroll data into QuickBooks.
Lastly, enhance your payroll management with our QuickBooks Payroll service. Achieve seamless efficiency as you streamline payroll processes, allowing you to concentrate on expanding your business.
Return to this post if you have other concerns about finding the gear icon or QuickBooks-related concerns. The Community is always here to help.
