I have been tying to get our refund since the beginning of this year. I can not get a person on the phone?

Hi there, @Bradley12345.

Can you share with me the product you're using with? This way, I can provide you the proper steps in connecting with our live agent. They are the ones who can discuss the refund request with you.

If you're using QuickBooks Online, you can follow these steps to connect with them:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

You can also check out their support hours to ensure that they can address your concerns on time.

If you're using QuickBooks Desktop, you can follow the steps in this article to contact them: How to contact QuickBooks Desktop customer support.

I'm also including our Help articles for additional resources in accomplishing your other task in QuickBooks.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!