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ACES050614
Level 2

I have installed the Enterprise Solutions 23.0.

Unfortunately Enterprise 23.0 still crashes.

 

3 Comments 3
Rea_M
Moderator

I have installed the Enterprise Solutions 23.0.

Hello there, @ACES050614.

 

Let's run Quick Fix my Program from the QuickBooks Tool Hub so you can fix and stop QuickBooks Enterprise Solutions 23.0 from crashing.

 

Before we start, I'd like to verify if the program froze or if you get an error when you try to open QuickBooks Desktop (QBDT). Any additional details are appreciated to help me provide the appropriate resolution.

 

QuickBooks Tool Hub is a tool used to deal with network problems, company file damage, performance issues, etc. When you run the Quick Fix my Program tool from the Tool Hub, it'll end QuickBooks processes running in the background. 

 

You can start by downloading and installing the Tool Hub (if you haven't already). Here's how:

 

  1. Close your QuickBooks.
  2. Download the QuickBooks Tool Hub file.
  3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Click Finish.
  6. Double-click the icon on your Windows desktop to open the tool hub.

 

From there, let's run the Quick Fix my Program tool.

 

  1. In the Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

In case the program continues to crash, you can follow the additional solutions outlined in this article, starting with Solution 2Fix issues when QuickBooks Stops Working.

 

Once everything is all set, you may also want to check out one of our Help pages as your reference in managing your business's growth and transactions using QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

 

I want to make sure you can open and use QuickBooks without experiencing any challenges. If you still need more help, don't hesitate to add a comment below. I'll gladly help.

ACES050614
Level 2

I have installed the Enterprise Solutions 23.0.

I did do the Quick Fix, also did the Diagnostic Tool.  I have been receiving the "unrecoverable error" message and then I don't receive any message at all and it crashes.

Candice C
QuickBooks Team

I have installed the Enterprise Solutions 23.0.

Good morning, @ACES050614

 

Thanks for reaching back out and giving us some other helpful information about why your QuickBooks account is crashing. 

 

There are multiple solutions you can take to eliminate the unrecoverable error that you're receiving. Here they are: 

 

  1. Use a different QB user. 
  2. Create a new Windows Admin. 
  3. Open a sample company. 
  4. Move your file to a different folder. 

 

You can easily review out to perform these solution through this guide: Troubleshoot Unrecoverable Error

 

In the end, if you're still having issues with your QB crashing, I recommend contacting our Customer Support Team. They'll be able to further investigation your situation to provide you with the right solution to get this fixed once and for all. 

 

I hope this helps and gets you squared away. I'm only a post away if you need any more help with QB crashing. Have a great day! 

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