I see that you're having issues with processing your customer's credit card payments, Alexis. Let's carefully review the credit card information together to ensure smooth processing moving forward.
At times, when entering credit card information manually, there can be errors. Here's what we need to double-check:
- Confirm that the credit card number and verification code are correct. Typically, credit card numbers are 16 digits in length, except for American Express cards, which are 15 digits.
- In addition to the credit card number, you need to enter a verification code. For most cards, like Visa, Mastercard, and Discover cards, it's the 3-digit code on the back of the card. For American Express, it's the 4-digit code on the front of the card.
- Ensure there are no spaces or special characters in the credit card number or other related fields.
- Use the customer’s billing address exactly as it appears on the US USPS website.
Then, ensure that your payment gateway, such as QuickBooks Payments, is properly connected and linked with your QBO account. For more tips on resolving issues with declined credit card payments, please check out this guide: Fix customer's declined credit card payments.
If the information is accurate and issues persist, I suggest accessing your account via a private browsing window to determine if the issue is related to your browser’s cache. Here are the shortcuts for entering private browsing in different browsers:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If it works, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.
However, if you meant something else, please provide additional details regarding the charge and credit card information. This will enable me to grasp the situation more effectively and offer you a precise solution.
Additionally, I am sharing links to resources that will help you resolve payment rejections and manage customer payments in QuickBooks:
Feel free to reply below if you need further help managing your customer’s credit card information or any other QuickBooks-related issues. I’m here to assist you. Take care.
