I have two clients w/.net email addresses. The software won't allow delivery and get an error message. How do I resolve this?

Hi there, bob-edwardsandcr.

I know how important it is to get this resolved right away. But, can you send us a screenshot and some other information regarding the error message you encountered? 

I'd like to make sure we provide you with relevant data and precise troubleshooting steps to fix this issue.

You can add some details or attachments by leaving a comment below. I'll be here to check on your response. Have a great day!

Welcome back to the Community, bob-edwardsandcr.

We have reported issues with undelivered invoices. Rest assured that our engineers are implementing a fix to get this resolved.

I've got three (3) solutions to fix the problem:

First, reset your email address. Here's how:

1. Go to Settings and select Account and Settings.
2. Select Company and click the edit icon in the Contact info section.
3. Review each email and make changes as necessary.
4. Click Save, then Done.

If solution 1 doesn't work, you can check this article on how to fix the issue about customers aren't receiving your emails and proceed to Solution 2: Clear and re-enter email address.

If none of the provided solutions work, you may consider saving your document as PDF, printing it, and then sending it to your client via email.

We appreciate your patience we're working on a permanent fix.