Let's perform troubleshooting steps by clearing your app's cache files to refresh the system, Tim. I can walk you through the process.
When the app contains too much data, it can cause the program to get stuck when trying to sync the data, resulting in being unable to view those uploaded images. I recommend clearing the application's data to restore it to its default function and initiate data syncing.
Here's how:
- Tap Settings, then locate General.
- Select iPhone Storage, then click the QuickBooks Online app.
- Press Offload App.
Alternatively, you can uninstall and re-install the mobile app to ensure you have the most recent version of the application.
However, if the image is already uploaded but you're unable to view it clearly due to its size, you can zoom in for a better view.
If the issue persists, you can contact our live QuickBooks Payments Support team so they can conduct further investigation to determine the root cause of the problem.
Additionally, this article can guide you on accounting payments on the go: Process payments in the GoPayment app.
If you have more questions or need further assistance with uploading product images or in QBO app in general, feel free to reach out to us here in the Community again. We'll be here to help.
