I understand that you’ve been working to resolve this error for over an hour, Tracy.
Since refreshing your account didn’t resolve the error, a thorough review is needed to identify the cause. I recommend contacting our Live Support team for direct assistance. They have the tools to help you further and resolve the issue.
Here's how:
- Click the Help menu or the (?) icon in the upper-right corner of QBO.
- Go to the Assistant tab.
- Type "contact support" in the chat box and press Enter.
- Provide a brief description of your concern and click Continue.
- Choose your preferred option. Have us call you or chat.
You can check our support hours to find out when support is available.
Please leave us a response if you have other questions or concerns.
