I keep getting this error "An error occurred while sending this email. Please verify your email information and try again." what's an easy fix?

Thanks for joining the Community, @sp00n89. I'm here to help you with your concerns.

In this case, we can perform the browser troubleshooting steps. This helps your browser work better and faster. Also, this is likely a cache-related issue, you can rule this out by using a private or an incognito window.

Use these shortcut keys to open an incognito window:

• Google Chrome: Press CTRL + Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press CTRL + Shift + P

Log in to QuickBooks and send your invoices again. When you're able to do so, go back to the regular browser and clear the cache. This will remove the webpage data that's causing the issue. Though, you can also use another supported browser.

After that, you can delete and then recreate the invoices and estimates. Then, you can try to resend an invoice to yourself to verify if it will go through without any error.

Once you've successfully sent an invoice and are ready to receive payments, you can refer to this article for your guide: Record invoice payments in QuickBooks Online.

Keep me updated if you have other questions about managing your invoices. I'll be glad to help you out. 

We tried tried going incognito. We’re using Microsoft edge and tried using our other devices to send the invoice/estimate emails.

could it be something with my account?

I appreciate you getting back, sp00n89. Thank you for trying to use incognito and other browsers to isolate the issue. Let's go ahead and verify if the error has something to do with your account.

To start, I recommend resetting your email address to see the result.

Here's how:

1. Sign in to your QuickBooks Online (QBO) account.
2. Go to the Gear icon, then select Account and settings.
3. Tap on the Company section, then Edit in Contact info.
4. Review each email address and make changes as needed.
5. Hit Save, then Done.

After that, try to send your transactions again.

If the error continues, I suggest you contact our live support to investigate this further.

1. Sign in to your QuickBooks Online account.
2. At the top right, click the Help (?) icon.
3. Enter your concern, then click Let's talk.
4. Tap on Contact Us, then choose to Start a chat with a support expert or Get a callback from the next available expert.

On the other hand, if you have customers that don't receive their sales transactions, see the solutions provided from this link to fix the issue: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

Leave a comment below if you have follow-up questions about sending your entries from QuickBooks. I'm more than happy to help you again. Wishing you a good one!

I am having the exact same issue but only with one of my clients. Others seem to be working fine, the last I checked. I have followed through with all the feedback given in this thread, including trying incognito and clearing the cache, but nothing helped. I've clicked on the Help button but the message says the channels are closed at this time (no hours of operation are provided, which would be helpful). 

Any update on a resolution to this issue? Thanks

I can imagine the hurdle you've been through when trying to achieve your goal, @whitewolf. Please know that this isn't the experience we want you to have.

Beforehand, I'd like to thank you for the troubleshooting steps you've already performed to isolate the error message you've encountered. But since the issue persists on your end, I've got a workaround to help you send your invoices and estimates to your customers.

We can manually download the transactions and send them through your email. Here's how:

1. Go to the Sales menu and select the Invoices tab.
2. Choose an invoice and click the dropdown icon from the Action column.
3. Click Print and tick the Download icon.
   
   
    
4. Copy the email link of your customer.
5. Send the invoice through your email.

Regarding the availability of your Customer Support Team, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST for QBO Plus, Essentials, and Simple Start versions. At the same time, they're available any time, any day, for the Advanced version of QBO.

You can also check out this guide for more ways to reach out to our QuickBooks Online Support Team. You can also directly contact them by scrolling down to the bottom part and getting the contact details from there: QuickBooks Online Support.

If you need further assistance with any other QBO-related tasks, don't hesitate to post a reply. The Community and I are willing to assist you. Take care. 

Hi,

I'm the next now who has this: "An error occurred while sending this email. Please verify your email information and try again."

I did the trick with browsers as described. But no change. I still have the "An error occurred while sending this email. Please verify your email information and try again."

What should I do? Stop using QB and start with some other service provider as I see that problem came to stay.
Or any other ideas?

Hi,

I'm the next now who has this: "An error occurred while sending this email. Please verify your email information and try again."

I did the trick with browsers as described. But no change. I still have the "An error occurred while sending this email. Please verify your email information and try again."

What should I do? Stop using QB and start with some other service provider as I see that problem came to stay.
Or any other ideas?

We appreciate you performing the recommended troubleshooting steps for resolving your issue with emailing invoices in QuickBooks Online (QBO), hansestonish. We encourage you to contact the next available support option to investigate this matter.

To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once everything is all set, you may want to pull up the Transaction Detail by Account report to show a list of invoices due on a specific date range. Please check out this article for the complete guide: Customize report to see invoices due in QuickBooks Online.

Please keep in touch whenever you have other concerns about the invoice features in QBO. I'll get back to you right away to assist you further.