I'm here to help fix the error you're having with your QuickBooks Online (QBO) mobile app when trying to add products, Trevor.
If the QuickBooks Online mobile app is not fully functioning, it may be due to the application's data. To determine if this is the case, we can reset the data. This process is similar to clearing the cache on a web browser.
Here's how:
Android:
iOS:
You can also do it in your device settings:
Android:
iOS:
Once done, we can restart your device and reopen your QBO mobile app to double-check. If the issue persists, I suggest you uninstall it and then reinstall the app:
Moreover, you can visit this page to learn the supported features of QuickBooks Online mobile apps.: Compare mobile app features.
Let me know if you have further concerns about the error you're getting when adding a product or have any QuickBooks-related queries. Keep safe.
This did not work for my app. I'm not going to clear data because that will clear everything on my account. How do I fix this??
The stored cache may cause unusual behavior in the QuickBooks app, slowing down performance, Vanessa.
We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser. Clearing the cache from your web browser will not delete your files in QuickBooks Online, although the app will ask you to log in again using your credentials.
For now, I recommend adding an item through a web browser. For the detailed steps, refer to this article: Add product and service items to QuickBooks Online.
You can also contact our Customer Care team for assistance with your concern about saving items in the QuickBooks mobile app. They have additional tools to pull up your account and conduct a screen-sharing session to help you rectify the issue.
Here's how:
Lastly, you can refer to this article for information on how to check your inventory so that you always have an accurate count: Fix negative inventory issues in QuickBooks Online.
Feel free to reply if you need more guidance adding an item in QuickBooks Online. I'm always around to help.
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