I'm getting no reply to my request for a chat or phone call. Is anyone else having this problem?

You'll have to contact us again so we can arrange a callback, Maggie52.

Let me walk you through the steps on how you can do it. 

Here's how: 

1. Sign in to your QuickBooks Self-Employed account.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then click Continue.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

To give you more information about QBSE, please refer to this article: QuickBooks Self-Employed Overview.

Please stay in touch if you have further questions. I'll be right here to help you.