When you mentioned that only some of the manually entered mileage are not being saved, it is possible that too much cache was accumulated on the browser, Lauren. Let's get this working and ensure it will save all your entries.
Cache helps browsers load faster by retaining data that you usually access or visit. However, it can cause malfunctions if the browser accumulates too many of it. Let's do browser troubleshooting to fix it.
Let's use a private browser to start the trouble shooting steps because it doesn't store cache. Here are the keyboard shortcuts we can use depending on the browser you're using:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If the manually entered mileage is saved successfully, we can clear the stored cache on your regular browser. Otherwise, we can use a different browser aside from the one you regularly use.
Are you looking for ways to take your QuickBooks Payroll experience to the next level? I'm excited to share that you can Explore QuickBooks Payroll. They are here to help you manage your payroll data such as employee information and payroll transactions. Let us support you on your journey to payroll success.
While you're doing great in recording the mileage trips manually, you can consider tracking them automatically. You can review these links to see if the setup fits your business needs:
We'll be right here if you have additional queries when handling mileage trips in QuickBooks Online. Have a great day!
