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Level 1

I'm still getting an error message when trying to update a vendors payment info. Are there any known bugs or problems with QBs that would keep me from updating this info?

QBs has updated one of my vendors ACH without my knowledge or permission and now, QBs won't let me change or update their payment info. (We've tried different Admins, web browsers, and other methods to try to find a work-around, but are still met with the same error messages.)

1 Comment 1
NicoleAscencionS
QuickBooks Team

I'm still getting an error message when trying to update a vendors payment info. Are there any known bugs or problems with QBs that would keep me from updating this info?

I appreciate your efforts in troubleshooting this issue. Let me direct you to the best help available to assist you with updating your vendor's payment information.

 

Since the issue persists, I recommend contacting our Live Support Team. They have the expertise and resources necessary to investigate the root cause of the problem and perform screen sharing for effective navigation in QuickBooks. Please refer to our support hours to ensure that we can assist you promptly.

 

Here's how to reach them:

 

  1. Navigate to the Help button.
  2. Click the Search tab and enter your concern.
  3. Select Contact Us and choose a way to connect with us.

 

Furthermore, you can visit this material for guidance on customizing a report if you want to track all vendor payments: Run a report with vendor totals.

 

We are dedicated to assisting you in effectively managing your vendor payments and overall business expenses. I'll keep this thread open for any other QuickBooks-related concerns you may have.

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