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We'd love to help you here in the Community, @rozmary.
The callback option is always open M-F, 6 AM to 6 PM, Pacific Time (PST), and Saturday, 6 AM to 3 PM, PST. However, if you have QuickBooks Online (QBO) Advanced, you can contact our support team any time, any day.
Here's how to reach our support team:
- Sign in to your QuickBooks Online account.
- Go to Help (?).
- Type talk to a human.
- Asked you to enter your concern like for example unable to update subscription details.
- Select I still need a human.
- Click Get help from a human and then choose to get a Callback.
You can also check out this article for another way of reaching out to our support team: QuickBooks Online Support.
Meanwhile, you can also post your concern here in the Community forum and I'd be happy to help you out. Please know I'm always around to assist with any QuickBooks issues you may be having. Take care always.
