There are several external factors that may be hindering your ability to connect with our live support, @olivarbarrios. I will outline these factors and provide recommendations to help improve your ability to reach our support team.
Before anything else, could you please clarify whether you were attempting to contact support via chat or an outgoing call? When you mentioned that calls are blocked, did you receive any error messages? If possible, sending us a screenshot could help us better understand the issue you are experiencing.
Here are the potential factors:
- Connectivity Issue: Network stability and internet speed can affect your connection to our support services.
- PC Environmental Setup: The configuration of your computer system, including software and hardware settings, may influence the functionality of our support tools.
- Unsupported Countries: Access may be restricted in certain geographical locations due to regional constraints. See this article: Why Intuit can't provide products, services, or assistance to some countries.
- Outside Support Hours: Availability of our support team is limited to designated hours, which may affect your ability to connect in real-time.
In the meantime, let's work through troubleshooting your web browser to determine the cause of this issue. Start by accessing your account in a private browsing session. If you are successful in contacting our support in this mode, it may indicate an issue with your browser's cache. Then, return to your regular browser and clear the cache. You may also consider switching to a different supported browser.
After completing these steps, please attempt to contact our support team once more. For guidance on support hours, please consult this resource: Get help with QuickBooks products and services.
Please keep me informed about how things turn out. Don’t hesitate to drop me a message if you need further assistance or have any questions. Wishing you all the best as you work through this, and remember, I’m just a message away. Have a wonderful day!
