I need to update my credit card under Billing & Subscription

Acuprac · ‎May 05, 2022

I need to update my monthly payment credit card in Quickbooks Online. I've tried clearing my browser cache and deleting cookies and data/intuit. Still won't save my changes.

CharleneMaeF · ‎May 05, 2022

This isn't what I want you to experience when updating your billing information, Acuprac.

Let me make it up to you by ensuring this gets resolved.

Before proceeding, did you encounter any error messages when changing your credit card info under the Billing & Subscription tab? We can check if there are any related investigations.

If you haven't tried updating your bank details via a private window, I'd recommend doing so. This helps us determine if this is a browser-related issue.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If you're still unable to save the changes, I'd recommend using other supported browsers. They also provide the best and most secure experience with QuickBooks.

In case none of these fixes the problem, I'd suggest reaching out to our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, you can always view your billing history in your QuickBooks Online account. This helps you ensure all the payments are correct. To do so, please see these steps:

Sign in to QuickBooks Online as a primary admin.
Go to the Gear icon, then choose Account and settings.
Select Billing & Subscription.
Click View payment history, then review the information.

Please let us know if you need further assistance in managing your subscription. Doing so helps us to provide an accurate solution for you.

View solution in original post

Srrathi · ‎May 05, 2022

Can you please elaborate issue faced by you? Not able to understand actual issue you are facing.

CharleneMaeF · ‎May 05, 2022

This isn't what I want you to experience when updating your billing information, Acuprac.

Let me make it up to you by ensuring this gets resolved.

Before proceeding, did you encounter any error messages when changing your credit card info under the Billing & Subscription tab? We can check if there are any related investigations.

If you haven't tried updating your bank details via a private window, I'd recommend doing so. This helps us determine if this is a browser-related issue.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If you're still unable to save the changes, I'd recommend using other supported browsers. They also provide the best and most secure experience with QuickBooks.

In case none of these fixes the problem, I'd suggest reaching out to our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, you can always view your billing history in your QuickBooks Online account. This helps you ensure all the payments are correct. To do so, please see these steps:

Sign in to QuickBooks Online as a primary admin.
Go to the Gear icon, then choose Account and settings.
Select Billing & Subscription.
Click View payment history, then review the information.

Please let us know if you need further assistance in managing your subscription. Doing so helps us to provide an accurate solution for you.

Ardington School · ‎October 29, 2022

The system is a nightmare!! I can't update mine either. Chat was very unhelpful and has not resolved my issue. I have wasted several hours trying to resolve this relatively simple issue. Every other provider I use has updated new card details with real ease. Disappointed with QB on this issue.

jack62 · ‎November 29, 2022

I received an email stating my credit card has expired and when I went to fix it, the screen went blank

Jovychris_A · ‎November 29, 2022

Thanks for joining this thread, @jack62.

Your browser may be having trouble while loading the screen. In your case, we can isolate this by switching to a private browser and then logging in to QuickBooks Online from there. We recommend this since this browsing mode is free from cache files that cause the QuickBooks screen to go blank.

Then follow these keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If it works, go back to your regular browser and clear its cache. This way, the browser will start fresh and load the latest QuickBooks Online data from the server. This also optimize the browsers performance.

Alternatively, you can use other supported browsers like Firefox to log in and update your payment method.

In addition, I've included this article for your reference about updating your subscription: Update your billing and subscription info in QuickBooks Online. This contains other sub-topics like changing your billing cycle and receiving payments using QuickBooks Payments.

Please get back to me if you have other questions about managing your payment subscription in QBO. I'll be around to help. Have a great day!

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I need to update my credit card under Billing & Subscription