QuickBooks Payments allows you to accept and process payments directly within QuickBooks. If you see that a recent payment you accepted is on hold, it doesn't necessarily indicate a problem, @elizabeth82. I will guide you through the steps to review the payment and ensure everything is in order.
Please keep in mind that if you are new to QuickBooks Payments, your initial payments may take longer to process as we finalize the setup. You can find out how long it typically takes to get customer payments into your bank account.
Here are the steps to check the status of your payments:
Please note that Intuit may place payments on hold to protect the interests of all parties involved in the payment process. For more details, refer to your merchant service agreement.
- Sign in to the Merchant Service Center.
- Select Transactions.
- If you see Withheld in the METHOD column, it means that the payment is on hold and we’re reviewing it.
If there is a payment issue with QuickBooks Payments, you will receive an email at the address you provided during signup. This email will outline steps to resolve the issue, so please read it carefully and respond promptly. You may need to provide the original invoice and bank statements from the past six months.
Additionally, check the Resolution Center to ensure you answer all team questions. The review will be completed within two business days.
Furthermore, This article discusses Common questions about QuickBooks Payments deposits in QuickBooks Online. It provides instructions for changing deposit accounts, viewing deposit details, and accessing statements. The article also touches on how QuickBooks automatically records deposits and fees, outlines user access levels for viewing deposits, and mentions the process for funds on hold.
Please stay in touch and let us know in the comments below if you have further concerns about funds on hold. We're here to help if needed.
