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justinedwardscontracting
Level 1

I send the same invoice every month. I go to that invoice, make a copy, change the dates and then I send. But now it is telling me there was a problem. What do I do?

 
1 Comment 1
ShangY
QuickBooks Team

I send the same invoice every month. I go to that invoice, make a copy, change the dates and then I send. But now it is telling me there was a problem. What do I do?

Let's troubleshoot your browser to fix this, @justinedwardscontracting.

 

Corrupted cache or outdated browsers  may be causing issues with software that could be responsible for the problem you're experiencing with sending invoices. To isolate the problem, open your account using an incognito window.

 

Below are the following keyboard shortcuts for a private session:

 

  • Microsoft Edge: Ctrl + Shift + N
  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you don't get any errors using the private mode, switch back to your regular browser and clear its cache to get rid of stored data that might be causing problems. You may also consider using another supported browser.

 

Click the Reply button below if you need more help.

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