I’ve been waiting since April 2 for a response to my app support email. What should I do?

I appreciate your efforts in troubleshooting and bringing this matter to our attention, Le006. I have some information to help you fix this matter and use the mileage-tracking feature in QuickBooks Self-Employed (QBSE).

Since you've already performed the necessary troubleshooting process, let's now check if you have the updated version of the QBSE app. Updating will provide a smoother experience, help avoid problems due to bugs, and have feature enhancements.

Kindly follow these steps:

For iOS:

1. Go to the App Store, then select the Today tab.
2. From the Today tab, click your profile.
3. Within the Available Updates section, find the QBSE app, then tap Update.

For Android:

1. Go to the Google Play store, then click Menu.
2. Click My apps & games.
3. From the Updates tab, find and click the QBSE app. If you're unable to see the QBSE app, your app is already updated.
4. Click Update.

Additionally, since you mentioned uninstalling and reinstalling the app, you can redownload it from your App Store or Google Play account history.

If the issue persists, I recommend contacting our QuickBooks Self-Employed support again so they can check the root cause of this concern by utilizing their tools.

Furthermore, you can change or manually add your past trip by viewing this article: Edit or add trips manually in the QuickBooks Self-Employed app.

I'm all ears if you want to share further updates. I'm still here to provide some assistance regarding mileage tracking.

Hello, thanks for your reply. 

I have ensured that the app is up to date. And I have spoken with the support team on the phone, but they told me to wait for the app development support team to get back to me. I have emailed them three times over the course of a few months. But have not heard back. How should I proceed?

The email I have for them is [Removed]

Hello, 

I have ensured my app is up to date. I have spoken already with the phone support team several time. But they said I should wait for the app development team to get back to me. I have emailed the app development team three times and not gotten a response. What should I do? 

The email I have for them is 

[Removed]

Hello there, Le006. Thank you for the prompt reply and for sharing additional information about your QuickBooks Self-Employed (QBSE).

Since you have the updated version of QBSE and have performed some troubleshooting processes, I recommend contacting our live support again. This way, our support can see and investigate why this is still happening on your end.

Here's how:

1. In your QBSE account, select Help (?).
2. At the bottom of your screen, click Contact Us.  
3. Type your concern, and then click Continue.
4. You can choose Callback or Chat to connect with us.

To see the available hours of our support, you can refer to this article: Contact QuickBooks Self-Employed Support.

If you want to share any updates as you call our QBSE support, kindly leave them in the comment section. We're still here to help you in any way we can.