Hello there.
I recognize the urgency of resolving your issue regarding the double charges for your annual subscription. It's not the experience we want you to have when utilizing the different QuickBooks products. Hence, I'll ensure you get the assistance to isolate this matter immediately.
Although you've contacted our customer support team already, I recommend reaching out again during their support hours. They have all the necessary tools and expertise to discuss this matter and provide the most appropriate resolution or suggestions to address your issue.
Here's how you can contact them if you have QuickBooks Online:
- Sign in to your QuickBooks Online account.
- Click Help (?) and go to the Search tab.
- Select Contact Us and choose to Ask about something else.
- Enter your concern, then click Continue.
- Determine how you would like to connect with our support.
You can also scroll down to the bottom of this article to check their contact details and connect with an expert directly: QuickBooks Online Support.
However, if you're using QuickBooks Self-Employed, you can refer to this material to reach the appropriate support team: Contact QuickBooks Self-Employed Support.
Moreover, you can also visit this page to get more information regarding the charges on your credit card or bank account: Understand Intuit charges on your credit card or bank statement.
Furthermore, consider scanning these resources for guidance on managing your subscriptions and updating your billing information:
Please don't hesitate to revisit the Community if you have additional questions about Intuit charges or other QuickBooks-related concerns when performing different business tasks. We'll be around to help.
