Iff Files not downloading

Hello there, @kim. I'll share some insights about importing payroll data to QuickBooks Desktop (QBBDT).

A possible reason you're unable to get through with the process is that it's due to the number of transactions in the IFF. The more payroll data you import, the more QuickBooks will have a hard time absorbing it into the system.

To get around this, you'll want to import data in batches to avoid experiencing lag when importing files into the program. Once you've selected transactions from a specific period, you can gradually get it into your QBDT company. These are the steps:

1. Sign in to your QuickBooks Desktop.
2. Go to File, then Utilities.
3. Select Import, then Import IIF.
4. Choose the IIF file you want to import, then select Open. Check your downloads folder to locate the .IIF file.
5. Click OK.

For further guidelines about this, please see this page: Export your payroll data into QuickBooks.

You can also check this handy article to learn more about exporting and importing files in QBDT: Export, import, and edit IIF files.

I'll be here in the Community space if you need further assistance with this, @kim. Feel free to leave a comment down below. Have a nice day!

Thanks so much for your reply   KurtKyle_M, 

There really aren't a lot of transactions I am trying to export/import. There are just 6 transactions for the month of February that I am trying to export/import. There are only two employees.  In order to reconcile February, I need these to import into QuickBooks UGH! LOL!!.

Thanks for getting back here in the thread, @kim.

I appreciate the additional details that you've shared about your query. Know that this isn't the experience we want you to have, and I want to ensure this gets sorted out as soon as possible.

We can use the QuickBooks File Doctor to fix issues you're experiencing while using the program. This tool helps you identify the error and then troubleshoot it so you can access the feature you're trying to use inside your company. To get you going, you'll want to download and install QuickBooks Tool Hub. These are the steps:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

In case you can't find the icon, do a search in Windows for QuickBooks Tool Hub and then click the program.

For further guidelines about the process, please see this page: Fix company file and network issues with QuickBooks File Doctor.

To add up, I've got you this article to learn more about reconciling an account in QBDT: Reconcile an account in QuickBooks Desktop.

@kim, feel free to let me know how it goes. I'm determined to help you in sorting this out as soon as possible. Take care!

@Kim Mathews 

How big is your file size?

Try to run the Verify/Rebuild Data utility.

Thank you! I ran the Verify Data already and that didn't seem to work, but I will try the Rebuild Data option now.

Thanks for the additional help!  I just ran the quick fix and the file doctor and the results were that there was nothing wrong.  To pinpoint what I feel is the glitch...after I export the 6 transactions from QuickBooks payroll, I then go to utilities, import, iff files and get the pop-up box with the blue button to install iff - that's where the glitch then occurs...because the iff files don't download at all...after I click the blue button it takes me directly to the downloads file and there is no download there in the file for the export I just did. So somehow that part of the download process is not working.

Thanks for the additional help!  I just ran the quick fix and the file doctor and the results were that there was nothing wrong.  To pinpoint what I feel is the glitch...after I export the 6 transactions from QuickBooks payroll, I then go back into QuickBooks, then to utilities, import, iff files and get the pop-up box with the blue button to install iff - that's where the glitch then occurs...because the iff files don't download at all...after I click the blue button it takes me directly to the downloads file and there is no download there in the file for the export I just did. I have even tried the import it for me and i'll fix it later option and still nothing - the same end result happens - So somehow that part of the download process is not working.

Hi, Kim. I appreciate your patience and the troubleshooting efforts you di to isolate your issue of importing payroll data to QuickBooks Desktop.

I understand the importance of managing your data in QBDT without challenges. Because the problem persists despite your troubleshooting initiatives, I recommend contacting our QuickBooks Live Support Team. They have the necessary tools to investigate your account further, initiate a screen-sharing session, and, if necessary, create a case.

To contact support:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us, type in your issue, then choose Continue.
3. Sign in to your Intuit account, select Continue, and then click Continue with my account.
4. We'll email you a single-use code. Enter your code and select Continue.
5. If you have multiple accounts, select the one you want to use and then Continue.
6. Select to chat with us or Have us call you.

You may want to review the process of exporting and importing files in QBDT. Check out this article: Export, import, and edit IIF files.

Please come back if you have any further questions about handling payroll data or any QuickBooks-related concerns. We hope to work with you again in the future. Have a wonderful day!