Inactive services still appearing in Time Entries

Hello there, @aaronandrews218. I know a way to fix or remove inactive services that appear on your list while adding time in QuickBooks Online (QBO).

Inactive service items should no longer appear on your list in the Service drop-down menu when adding time activities and in any other place that displays (i.e., reports) them in QBO. Then, when you merge two services, one of them will be inactivated (deleted) from the products and services' active list.

Based on your description, I can tell that some of your merged service items are activated. That's why they appear with the same name with a number 1 after them. Please see and compare the screenshots below for your reference.

With this, you'll want to make sure your merged service items are inactive (deleted). This way, they won't appear on your list in the Service drop-down menu when adding time activities. To do this, here's how:

1. Go to the Gear icon.
2. Select Products and services.
3. Find the activated merged service item (with the number 1 after their name) that you want to make inactive.
4. From the Action column, click the drop-down menu and select Make inactive.
5. Click Yes to confirm. 

For more details about modifying your products and services in QBO, you can refer to this article: Remove or merge a product or service.

Also, you may want to checkout this article as your reference in case you want to group your products and services into categories to keep things organized in your QBO account: Group your products and services into different categories.

Let me know if there's anything else you need or concerns about managing service items and recording time entries in QBO. I'm always ready to help. Take care, and have a great day, @aaronandrews218.

Hello @Rea_M , and thank you for your reply.  Unfortunately this solution does not work.  The services that still appear in the time entries menu are inactive, do not appear with the active products and services but do appear with the inactive ones.  I have tried to merge them when active to another service but it just recreates the service with a 1 after it.  If I make that inactive it also still appears in the time entries menu.  Do you have any other suggestion?

Same issue here.

This has to be a bug.

It would be better if we could just remove them.

QBO team, can you provide an update for a fix?

Thanks,

Devin

I'm here to help you fix your issue with inactive service showing in Time Entries, @EQC-DP.

As I have checked, there's no reported bug about inactive service still showing in Time Entries.

Since you're having the same issue, I recommend contacting our QuickBooks Online Payroll Support. They can open your account in a secure environment and investigate further the root cause of this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

I’m adding some helpful articles that tackle more about Products and Services below:

•  Change Product and Service types.

•  Remove or merge a product or service.

Let me know if you need further assistance with inactive services. I'm always here to help. Have a great day.

Has anyone found a solution to this?

Has anyone found a solution to this?

Thanks for reaching out in the forum, mcheng29. I'll make sure you get the best assistance to address your concern.

I checked our system and confirmed that no other users are currently reporting the same issue. In the meantime, you can reach out to our QuickBooks Live Support team for assistance with removing inactive services that appear on the list while adding time entries. They will be able to guide you through the process and ensure that any necessary changes are accurately reflected.

Here's how:

1. Sign in to your QuickBooks Online Payroll company.
2. Click on the (?) Help icon.
3. From there choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

For more detailed information on how to contact our live support, you can check this article: Get help with QuickBooks products and services.

Additionally, you might find this article helpful as a reference if you're considering organizing your products and services into categories within your QBO account moving forward: Group your products and services into different categories in QuickBooks Online.

I'm still ready to back you up if you need more help handling payroll. I'll keep the thread open so you can comment back.