Intuit data protect

I see you're having an issue with Intuit Data Protect (IDP), Murphy. Rest assured, I'm here to share 
insights and help you get this fixed.

After your QuickBooks updates, IDP automatically backs up your company file once daily. However, it's possible that a system component is blocking the backup or has been damaged during the update.

To ensure IDP works effectively, it requires access to your firewall. Therefore, I recommend verifying that your firewall settings permit the necessary files for optimal performance.

1. Press the Windows key on your keyboard, and type Firewall in the search field.
2. Select Allow an app through Windows Firewall, then Allow another app.
3. Click Browse and go to Program Files(x86) \Common Files\Intuit\Data Protect.
4. Choose QBIDPservice.exe, then Open.
5. Select Network types and select the Private checkbox. Select Add.
6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

Then, let's make sure Intuit websites are trusted sites with Internet access and Google Chrome. Please follow the steps below.

1. Click the Windows key on your keyboard. Then, type Internet options in the search field.
2. Select Security and Trusted sites.
3. Choose Sites and add the following websites. You can copy and paste or type them manually. Select Add for each site.

To see additional information and various solutions to resolve the issue, you can click this article: Can't back up with Intuit Data Protect?

Additionally, I've added these articles that'll help you learn more about managing your backups:

• Common Questions about Intuit Data Protect
• Change Intuit Data Protect Backup Settings, or View Status and History

Please feel free to let me know how I can be of further assistance to you, Murphy. I'm here to assist you further and prioritize providing you with the answers you need regarding any QuickBooks-related concerns. 

Intuit Data Protection does work and most of the time I get a good daily backup. My question is why I cannot update to the latest version. It is not preventing my backups but it gets annoying to be asked to update and it does not work. Any help would be appreciated.

Thanks for coming back. I've got you covered on how to update your Intuit Data Protect to the latest version in QuickBooks Desktop, MurphyLuth.

We can run the IDP Diagnostic tool to detect an issue with a firewall or third-party security software preventing you from updating to the latest version. Here's how:

1. Right-click the Intuit Data Protect (green padlock) icon in the Windows System Tray (typically located at the bottom right of your screen). Then, tap About Intuit Data Protect.
2. On your keyboard, press Ctrl+F2 to launch the Intuit Data Protect Diagnostics Tool.
3. Click Run Diagnostics. If the Diagnostics Tool detects an issue with a firewall or third-party security software, we'll need to reconfigure the software and/or hardware to allow access to Intuit Data Protect files. For information about configuring your security software and/or hardware, check your manufacturer’s website, then add the following files for exceptions:

• C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
• C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
• C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

Once done, add Windows Firewall ports. Let me guide you on how:

1. Go to the Start menu, then type Control Panel in the search field.
2. Go to System and Security. Choose Windows Firewall, then select Advanced Settings.
3. On the left side of the Advanced Settings window, click Inbound Rules. Choose New Rule from the right side of the same window.
4. Enter the ports, then select Next.

• Incoming Port: 80
• Outgoing Ports: 443, 16841

1. Intuit Data Protect connects to the Internet through HTTP ports 80 and 443. If you can browse the internet and log in to secure websites, Intuit Data Protect should work.
2. Follow the prompts. Then, follow steps 1-4 for Outbound Rules.

Then, download the latest update for Intuit Data Protect again. Here's how:

1. From the Help menu, select Update QuickBooks.
2. Tap the Update Now tab.
3. Make sure you select Data Protect from the list, then click Get Updates.

Once done, install the update again: 

1. Click the up arrow ^ on your desktop toolbar. It’s usually in the lower-right corner near the clock.
2. Right-click the Intuit Data Protect icon and select About Intuit Data Protect. The icon looks like a green padlock.
3. Hit Update.
4. When it’s finished, press OK.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Get answers to frequently asked questions about Intuit Data Protect.

I'll be right here if you need anything else. I want to make sure this Intuit Data Protect is taken care of. Take care always. 

I have gone through all the steps you have suggested and I still cannot update Intuit Data Protection. Attached is a screen shot of the diagnostics.

Going to customer support was useless. They said no one else has had this issue.

I have same problem

This isn't the experience we want you to have, @Ramer.

I'll share some workarounds to update the Intuit Data Protect (IDP) in QuickBooks Desktop.

Before anything else, have you tried performing the workaround given by my colleague, JaeAnnC, above? The steps provided are to update the IDP via the OCD folder. Just ensure your QBDT is in the latest release.

If the issue still persists after trying out the process, I recommend contacting our Customer Care Team Support so they can look into this issue further and find a possible fix. Here's how:

1. From the Help menu, select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. From there, choose a way to connect.

For more instructions on installing updates for IDP, this reference can guide you further: Update Intuit Data Protect.

Once settled, you can learn more about setting up the IDP to back up your files by checking out this article: Set up Intuit Data Protect to back up files.

Feel free to reply again if you have more queries about updating your system and managing your backups. We're determined to help you succeed. Keep safe always.

@Ramer 

Which QB Desktop year version do you have?

Thanks for response, I have not tried work around yet, what i have done is restart the QBIDP Service and restart computer, this changes the IBuEngHost.exe to a system user, That gets Data Protect working like it should for a while, then it reverts back to IBuEngHost.exe running in administrator and the service quits running. Lately the IBuEngHost.exe actually disappears from the taskmaster window. However if I repeat the steps above it comes back as it is supposed to.

So I can get Data protect to work with some aggravation on my part.

I still do have the error stating that i'm not running the latest version of data protect, and i have not been able to update.

If there is a fix coming for that i may just wait and continue doing what i'm doing.

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