Intuit debit card

Thank you for being vigilant in detecting the fraudulent transaction in your account, @mwood-CMW06. I am here to connect you with the support team to address your concerns about this activity.  

Since you have already contacted us, we are gathering the necessary resources to thoroughly check this matter. For security reasons, we will not display any personal information in the Community. We advise you to continue reaching out to our support team for updates and further assistance. 

To protect yourself from these risks, awareness and prevention are crucial. Check out this article to learn how to recognize official Intuit emails and websites: Identify suspicious activity, phishing scams, and potential fraud.

We're committed to safeguarding your privacy and security. We want to make sure your experience with us is safe and secure. If there's anything else I can assist you with, feel free to respond to this message. Take care.

What is the best way to contact support regarding this specific issue?  I spend two hours last Wednesday trying to get answers to why I received a debit card and never got a good answer.  I called the number on the back of the debit card, also the Green Dot number I got from a Quickbooks support.  Nobody could give me anything as to how, what , and when the account was opened and a debit card issued because my information could not be verified.  If my information can not be verified someone has changed it.  I am really frustrated that someone opened this fraudulently and now I can't get any information on my own account.      

Thank you for your patience and for bringing this matter to our attention, mwood-CMW06. I understand how concerning this situation can be, and I want to assure you that we are here to assist you.

I'm sorry to hear about the difficulty you've encountered while seeking answers regarding the Intuit debit card you received. Your concerns are completely valid, and we appreciate your vigilance in detecting potential fraudulent activity.

To address this issue promptly, we will escalate your case to our Next Level Help team. This team consists of experts who will closely review your comments here in the Community and examine your recent interactions with our support team. You can expect to be contacted by one of our experts within the next 1-2 business days. During this contact, they will provide you with detailed information on the next steps we need to take to resolve this issue.

We are committed to ensuring that this matter is handled accurately and efficiently. Please continue to monitor your email and be prepared to provide any additional information our expert might need to help resolve this situation. In the meantime, if you have any other questions or if anything else comes up, feel free to reach out to us here in the Community. We are here to support you throughout this process.