Hi there, KStratton.
Ensuring the security of your data and account is of utmost importance to us. We have implemented a range of features aimed at thwarting fraudulent activities, including multi-factor authentication and robust data encryption measures.
However, for matters related to billing and subscriptions, it's essential for us to take a look at your account and billing history. Therefore, I recommend contacting our support team once more. They can take a look at these charges and transactions to make sure that we can effectively address this situation.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then provide a short description of your concern.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Have us call you option and click on it.
Additional information on how to contact them and their business hours are also discussed here:
Beyond safeguarding the information you provide, we also take a proactive stance in identifying potential scams and frauds that could affect our customers. You can contribute to our efforts in combating suspicious activities such as phishing or technical support scams emails by reporting them through our Security Center.
Here's how:
- Go to this website: https://security.intuit.com/.
- Click Contact Us.
- Scroll-down a little bit and click the type of information that you want to report.
The Community is always here if you need anything else.
