I have a client that has Intuit Full Service Payroll where I input his payroll information and then import that information into his QuickBooks 2019 Desktop version. I just went to login for this weeks payroll and was notified that the Intuit Full Service Payroll has been ungraded to QuickBooks Online and I cannot use the old version. I was then directed to a new link and new looking screen. I cannot activate any employees that were not on the prior week and when I spoke with a representative she had no answers as to why it was asking for an employee id number for the employee I wanted to make active. After 2 hours I just hung up! I ended up paying that employee manually. The next issue was importing the payroll data to my clients 2019 Desktop version of QuickBooks. It came through with errors and when I tried to correct them I was unable to. The data used to pull through the gross earnings all deductions and then then net check amount and show "Split" in the description within the check register. Now it reads in the description "Direct Deposit" and there is no breakdown when I open the check to view. How can I correct this to pull the correct data? Is there a setting I have to change that didn't automatically convert? And how do I get inactive employees back onto action without having to insert an employee id number which we do not use. I tried to use multiple combinations and nothing would work. HELP!
Something doesn't make sense to me. My client was enrolled in Intuit's Full Service Payroll. Once payroll was submitted, I was able to export the payroll information by importing the file as an IFF files to his QuickBooks 2019 desktop version. On Tuesday when I went to log on to FSP I got a message that the service had changed and I was being redirected to QBO and to use that web address for future processing.
Questions #1: Why did this happen?
Question #2: Why can I not reactivate an inactive employee without inputting an "employee id"
Questions #3: Why doesn't the payroll data import correctly like before to QB desktop?
Questions #4: In this new service QBO will the payroll taxes be handled by Intuit or do I now have to take care of this?
I know that this hasn't been easy for you, Kimberly74.
The reason why you've got that message is because of Intuit Online Payroll's migration program to QuickBooks Online Payroll. Intuit Full Service Payroll (IFSP) customers will see a banner in their product allowing them to choose to upgrade their company from IFSP to QuickBooks Online Payroll Premium.
Once you've confirmed that your switching to the new plan, you’ll now go to qbo.intuit.com and use the same user ID and password you’ve always used. Additionally, we'll still be the one to handle the taxes of the customers who choose to upgrade their accounts.
With regard to your second and third questions, I'd recommend getting in touch with our technical supports so that this will be investigated. It's possible that these issues are caused by the migration program. Here's how to connect with us:
Go to the Help icon.
Select Talk to a human.
Enter "Talk to a human" again in the search bar.
Choose I still need a human, then click Contact us.
Select Get a callback or Send a message to start a conversation.
Lastly, here's an article that you can read to learn how to set up and start using your new payroll for QuickBooks Online.
If I can of any other help, please don't hesitate to leave a comment below. I'll always have your back.