Intuit has changed my workflow without my permission or input.

Entering an information automatically in the invoice field without clicking it twice would be ideal. I'll guide you on how you can submit a request.

You'll want to let our product team know how this feature helps your business. You can visit our Customer Feedback page by submitting feedback. Then, click the Give feedback option. I've attached screenshot for your visual guide:

Additionally, QuickBooks provides you some tools so you can create a personalized and  professional looking invoice for your customers. To learn how, check out this article for more details: Customize Invoices, Estimates, And Sales Receipts In QuickBooks Online.

Please touch base with us here if you need further assistance. Remember, we're always right here to help you. 

RE: Intuit has changed my workflow without my permission or input.

This is typical for QuickBooks Online, as is the Intuit rep's response to enter a "suggestion" to resolve what I'd call a bug.  Yet another reason to use QB Desktop instead of QB Online. Desktop would never make a change like this, making data entry harder for everyone.

Yes, it would be ideal. Funny, that it WAS ideal, and then Intuit changed it for some reason in the past few weeks.  Same with many input fields in QBO.  It's wasting my time!  And frustrating and annoying.

And now we should put it in as a "suggestion" ? 

In preparing the next check, I have to hit tab 5 times to be able to go to the Payee input. What a waste of time.

I have encountered the same issue! I used to click "once" to add product or service. Then I begin typing. Then it went to click "twice" to begin typing. It has flopped back and forth at least a couple of times. Currently it is back to the click "twice" as of 05/16/2023. It is so aggravating!!!!!!!!!! I thought I was not clicking correctly, but NO. Then I find this article with others experiencing the same issue! And the QuickBooks response it "that would be ideal". Come on QuickBooks! I know I am not a big spender here. However, I have paid for this service for over five years now! I guess this comment will also fall on deaf ears too! Other features all the sudden are different when I log in one time compared to the next! Oh well! I guess I will use the link to submit a request! Thanks!!!!

I also have this issue all of a sudden as of 2 days ago.  What happened?

I'm here to help you troubleshoot the latency issue you've experienced with invoices in QuickBooks Online (QBO), Kyle.

If you're referring to the above-stated issue of having to click your customer tab and product/service, we'll have to troubleshoot your browser to isolate if this is a cache-related issue.

Please log in to your QBO account on an incognito or private browser window using these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, create an invoice to check if the customer and product/service fields will be accessible after one click. If it does, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

Additionally, you can refer to this article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let us know if you have other concerns with your invoices. We're here to help you in any way we can.