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Fiat Lux - ASIA
Level 15

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices


@TC CKD wrote:

Most of the time I regret moving to QBO from my older desktop version. 


 

You can switch back to QB Desktop.

flyinhawaiian968
Level 2

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

More lies! This has been going on since APRIL!!! Not one thing has been done to FIX the problem, all your idiotic team has done is waste our time doing NOTHING! The mail servers are running on 5 ip's from what we have determined. Those machines need to be put on their own and not on some other company's mail server block. Intuit seems to be cheap enough to not have their own mail servers to interface with customer's QBO, so WE are the ones who get to pay the price with blocked outgoing invoices.

 

Your "workarounds" are nothing more than a bandaid on an open wound that you refuse to take care of. How dare you have the balls to tell us, paying customers of this garbage, non-fully-functional software, that we should find a different way to send invoices to our clients! We PAID for the software to work, not have to find alternative ways to send invoices, which is its main job as a software package!

 

6 friggin' months now and you clowns have still not gotten your heads out of your asses, just how much longer are you going to ignore fixing the issue because your it department is a bunch of incompetent fools?

 

Don't like the attitude? Well I'm sure as hell tired of hearing your excuses, so fix the damned program and you won't have to deal with these posts!

TC CKD
Level 3

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

This is ridiculous, talk about a company that doesn't give a d a m about their customers. This really has an effect on us and all of the double work we have to do to make sure our customers and vendors are receiving the emails. 

jesse41
Level 2

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

Look into a company called chargezoom.   Integrates with qbo.  Can also save dollars on using a different merchant processor.  

jesse41
Level 2

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

I got tired of this bs in june and found a that solution.

tir3doftiutni
Level 1

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

Found this post after spending hours of my time over the span of months trying to get some idiot on the phone to understand and help me and the problem STILL PERSISTS! At least I got some satisfaction laughing at some of the great posts in here (thank you guys)! I was even escalated to a manager who finally emailed me days after escalation and told me… and I quote… “have your customers get in touch with their email providers and whitelist QB”. Sure thing, I mean, after all, that’s our job todo your job, right!? Could you please supply me with the Google 800 number to give to them for the Gmail accounts!? Never did get a response!!!! WTF! Would anyone care to drop a few competitor names comparable to QB that actually give a crap about their customers? This is not getting fixed! 

TastevinFC
Level 1

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

I am using this workaround - I only have 70 clients.  Have the primary email for every client set to an email domain/server that is not using spamcop (try your own personal email, a company email  account, etc.) . If you find a domain which you control and which gets the intuit emails, using Outlook you can forward email from "client 1" to the correct email address for "client 1" using the "rules" feature of Outlook..  The rule says "forward all email containing the string "client 1" to the email address for "client 1", all email containing the string "client 2" to "client 2", etc..  So your personal or corporate email domain/server becomes an intermediate server.  The original IP address for intuit does not appear as the "received from" address in the forwarded email so spam blockers will only prevent the email if your own IP address is on the list of blocked IP addresses which it probably isn't. 

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