Hi there, @MCASOkskq. I appreciate the description of your experience with QuickBooks Desktop 2021. I’ll help you resolve this so you can bypass the spinning boxes and access your company file.
A common reason for the spinning box is that the software is trying to connect to a modern Intuit authentication server using outdated security protocols.
To resolve this issue, you can open a new or sample company file to force a login using fresh data. This triggers the system to open a clean window, allowing you to access the program. Here’s how:
- On the No Company Open page, click Open a sample file.
- Select the type of sample company you want to use.
- Click Yes, and choose where you want the data to be stored.
- Once done, click Save.
Once you've accessed the sample test company file, you'll want to close it and open your main company file. It should now recognize that you're logged in and you can get back on track with QuickBooks.
If the issue persists, I recommend using the QuickBooks Tool Hub. It centralizes various repair tools into one dashboard to fix common issues like "spinning boxes," program crashes, and file errors, allowing you to target specific problem areas in the software. For more details, please see this page: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Please utilize the Reply button if you have other questions about QuickBooks. We'll make sure to respond as soon as possible.
