Intuit Login Window Hangs, Hourglasses Inside Quickbooks Desktop

Hi, I appreciate your response but the qb file doctor will not help here and as i've already mentioned, the firewall is not blocking anything, according to my firewall time. They could be wrong. The local windows firewall is turned off.

Good Morning alexsupertramp,

Thank you for taking those steps. Since the issue persists, let's go ahead and connect with our Support Team to take a deeper look and possibly a screen share. Here's how: 

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Enter the necessary information and click Continue.
4. Choose a way to connect.

If you should have any questions, I'm just a click away.

i will open a support case soon. i'm trying to get it installed on a different platform in order to recreate the issue.

@alexsupertramp 

Which QB Desktop year version?

hi chrea. dt enterprise 23 and 24

Did you get this solved?  I have the same issue using desktop Pro 2019.  Thx 

Did anyone get this working?   I have the same issue with Desktop Pro 2019.  Thx 

Hi, Scott. Let's manually configure the firewall to troubleshoot the loading issue you're experiencing with QuickBooks Desktop.

Firewalls can sometimes block internet access for certain QuickBooks programs, which may cause such issues. Follow these steps to adjust the firewall settings:

1. Open the Windows Start menu.
2. Enter and open Windows Firewall.
3. Select Advanced Settings.
4. Right-click Inbound Rules (later on, you'll create Outbound Rules). Then select New Rule.
5. Select Port and then select Next.
6. Make sure TCP is selected.
7. In the Specific local ports field, enter the specific ports needed for your QuickBooks year version, then click Next.
8. Select Allow the Connection and then Next.
9. If prompted, make sure all profiles are marked. Select Next.
10. Create a rule. Give it a name like "QBPorts(year)", then hit Finish.

If the issue persists, I recommend you run Quick Fix my program. This closes any background processes QuickBooks uses and run quick repair your program. Refer to Solution 1 and 2 in this article: Repair your QuickBooks Desktop for Windows.

If you have any additional questions or need further assistance, don't hesitate to reply below.

It's obvious that the cut-and-paste blowoff responses are useless. Can we hear from someone who actually knows what they're talking about and is actually interesting in fixing the problem, please? 

@flybob 

What QB Desktop year version?

Do you need to create a new company file or else?

Hello there, flybob.

I understand how important it is to have your situation addressed, and I truly appreciate you allowing us to assist you.

Since this issue requires a deeper look into your account details and the specific behavior you're experiencing, you may contact our live support team for further assistance. Our live representatives have access to the necessary tools to review your account, gather the exact details of the issue, and provide guidance on the next steps to resolve it.

Here's how to reach them:

1. Open QuickBooks Desktop.

2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us. This opens the Help window.
- You can also press F1 on your keyboard to open the Help window.

3. Use the Search questions, keywords, or topics field to enter your question. 

4. You’ll get a list of related articles.

5. If you don’t get the answers you need, select Contact Us in the help window.

Our live representatives are ready to provide you with personalized, expert support to resolve your issue as quickly as possible.

Feel free to reply below if you have further questions.

hi scott. sorry, i didn't see your reply until now. it turned out to be a network level firewall issue (not windows firewall). enterprise firewall vendors have a lot of intuit sites blocked by default. this was the case with ours, zscaler.

hi flybob. for me it was being blocked by the internet proxy firewall provider, zscaler. they, and other enterprise internet firewalls, block a lot of inuit traffic. initially my firewall team even told me that traffic was not being blocked, but they didn't know how to use their own tool. after i found a more experienced and compentent proxy team, they were able to identify what was being blocked. how does your internet traffic route in your business? let me know if you need anymore help. i can get more details on how it was fixed.