Inventory cycle counts using the TC51 scanners

Hello there, @droybal.

Let's close the cycle count so you can clear your inventory data using the Warehouse Manager in QuickBooks Desktop (QBDT) mobile.

Cycle counts drop off the dashboard 30 days from the last update of cycle count. Closing it means you're completely done with it and don't want to make any additional edits. To do this, here's how:

1. On the dashboard, select the cycle count lines to close.
2. Go to Batch Actions.
3. Select Mark as Closed.

To learn more about the cycle count feature, you can read this article: Cycle Count in Advanced Inventory.

Also, you'll want to check out this article to guide you in troubleshooting some of the issues you may encounter while using the QuickBooks Desktop mobile app: Troubleshoot QuickBooks Desktop mobile app.

Please feel free to leave a comment below if you have other concerns about using Warehouse Manager or questions about managing inventories in QBDT mobile. I'm always ready to help. Take care, @droybal.

Thank you for your prompt response.  All cycle counts are closed in Quickbooks desktop.  However there are still some on the scanner  in the Qbooks mobile  App in Warehouse manager. I have tried selecting the count and hitting finished,  it gives me a red X ...that says " Something's not right.  Please try again. "  I have also tried selecting the cycle count in Warehouse manager and hitting update, but I get the same message.  

Hello there, @droybal.

Thanks for sharing more details about the error you encountered. I'm here to point you in the right direction to resolve this issue in QuickBooks Desktop.

If your internet connection works fine, we can contact our support since you indicated that you had a glitch when completing the tasks QuickBooks Desktop.

Follow the steps below:

1. On your QuickBooks account, go to the Help section.
2. Choose Contact Us.
3. State your concern, then select Continue.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Select to chat with us or Have us call you.

Alternatively, you might want to create a backup of your financial files; we can utilize this article for the steps by step process: Back up your QuickBooks Desktop company file.

Please let me know how it goes after calling our phone representatives. We are happy to assist you again. Have a pleasant day.

Thanks for taking the time to help.  However the problem is in the Quickbooks mobile app warehouse manager not in Quickbooks desktop.  

I see you have issues using the mobile app Warehouse Manager, @droybal. I'll route you to the appropriate support who can help you further.

Considering your scenario, I recommend getting in touch with our Customer Support team. This enables them to look into it further and give you the best resolution. Here's how to contact support:

1. Open the Help menu.
2. Click on Contact Us.
3. Enter your concern, then hit Continue.
4. You'll receive a single-use code via email. Type in your code and hit Continue.
5. Select either you chat with us or Have us call you.

Please note their support hours to ensure they're available for assistance.

I've also added this module to learn more about some fixes for common issues on the app: Troubleshoot QuickBooks Desktop mobile app.

Keep in touch so we can respond as soon as we can. Feel free to leave a comment below if you have other concerns with the inventory cycle or QuickBooks. Take care of yourself always.