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islandmatt
Level 1

Inventory not pulling correctly when invoiced

Hello.  I am trying to figure out why my inventory is not noted correctly when I invoice from sales orders.  I ordered 72 items.  All items are were in stock and available.  However, when I invoiced the SO only 69 were recorded and invoiced.  When I looked at the SO, it showed the item as being ordered but not available, which I did not notice at the time. I went back and checked the stock and there were over 300 of that particular item available.  So the customer was given 3 free because the invoice did not show that the 3 were unavailable.  This has happened a few times in the past as well but it's so infrequent that I can't figure out any kind of pattern.  Any help would be appreciated. 

2 Comments 2
MorganB
Content Leader

Inventory not pulling correctly when invoiced

Welcome to the Community, islandmatt.

 

I want to make sure the inventory numbers are correct in your QuickBooks Desktop account.

 

In this particular instance, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, such as the ability to share your screen, to take a more in depth look at inventory settings, sales orders, etc. to determine what's causing this issue. Here's how to get in touch with the team:

 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or Have us call you.

 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop support

 

If you have any other questions or concerns please don't hesitate to reach back out. I'll be here to help in any way that I can.

4Gal
Level 11

Inventory not pulling correctly when invoiced

@islandmatt 

Run the Verify/Rebuild Data utility. DId you encounter any error message?

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