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lblogger
Level 2

Invoice applied to incorrect Bank Account

How do you correct this issue? When receiving payment deposited into incorrect bank account. Thanks!

Solved
Best answer February 07, 2023

Best Answers
Mark_R
Moderator

Invoice applied to incorrect Bank Account

I'm here to help apply the invoice payment to the correct bank account @lblogger.

 

Since you've deposited the payment to the wrong account upon receiving it, you'll need to delete the received payment entry. This way, the invoice will be reopened, and then select the correct bank account upon receiving the payment. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Find and open the paid invoice.
  3. Under the Payment Status section, click the 1 payment made link. Then, click the Date link to open the Receive Payment page.
  4. Click More, then select Delete.
  5. Choose Yes to confirm the deletion.

 

Once done, you can receive the payment again and make sure you've selected the correct bank account from the Deposit to drop-down.

 

You may also want to view the status of all of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

 

Feel free to leave a comment below if you need more assistance managing invoices and payments in QBO. I'll be standing by to your response.

View solution in original post

1 Comment 1
Mark_R
Moderator

Invoice applied to incorrect Bank Account

I'm here to help apply the invoice payment to the correct bank account @lblogger.

 

Since you've deposited the payment to the wrong account upon receiving it, you'll need to delete the received payment entry. This way, the invoice will be reopened, and then select the correct bank account upon receiving the payment. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Find and open the paid invoice.
  3. Under the Payment Status section, click the 1 payment made link. Then, click the Date link to open the Receive Payment page.
  4. Click More, then select Delete.
  5. Choose Yes to confirm the deletion.

 

Once done, you can receive the payment again and make sure you've selected the correct bank account from the Deposit to drop-down.

 

You may also want to view the status of all of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

 

Feel free to leave a comment below if you need more assistance managing invoices and payments in QBO. I'll be standing by to your response.

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