I understand how your attachments in invoices are important to you, Alex.
Upon reviewing our records, I found out that there is an ongoing investigation regarding invoice attachment. Rest assured that our Product Engineering team is determined to find a solution and fix this problem as soon as possible.
Since you’re experiencing this issue, I recommend you contact our support team. This way, you’ll be added to the list of affected users and receive status updates through email.
Here’s how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
I’ll be leaving you these articles if you need further guidance on how to customize and print your invoices in QuickBooks Online:
We appreciate your patience as we are still working on this. If you have any other questions about your invoices, leave a comment below. I'm just a post away. Have a good day!