cancel
Showing results for 
Search instead for 
Did you mean: 
Bagya1111
Level 2

Invoice Format

Dear Team,

 

After back-up QB Enterprise Desktop Software, the Invoice Date & Format got changed.

 

What is the reason for this Change?

 

How to fix it in QB?

 

 The Created Date & Last edited Date is 12/31/69.

 

Please help ASAP!

 

Regards,

bagay

3 Comments 3
Fiat Lux - ASIA
Level 15

Invoice Format

Did you restore the backup file on the same computer or a new one?

Bagya1111
Level 2

Invoice Format

SAME COMPUTER BACK-UP DONE.

 

Please provide solution for Same Computer and Different Computer Back-up errors.

 

ReymondO
QuickBooks Team

Invoice Format

Thanks for answering the question and providing a screenshot, @Bagya1111.

 

Allow me to join in this conversation and share a solution to your backup concern. 

 

Creating a backup doesn't directly affect the format or details of an invoice.

Based on your screenshot, it's possible that someone user who has an admin access to your company file accidentally made these changes. 


For now, you'll have to manually edit the transaction and notify your customer about the changes after running the backup. 

We can also check for possible minor data issues in your company file that might triggered the problem. Let's run the Verify and Rebuild Data tools to identify its cause and fix it by rebuilding the data. Here's how:

  1. Choose Window then select Close All.
  2. Go to the File menu and click Utilities.
  3. Select Verify Data.
  4. If a data damage is detected, go back to the File menu and select Utilities.
  5. Click Rebuild Data.

 

Moreover, you can check out our Help articles for additional reference in managing sales transactions in QuickBooks Desktop. 


Please keep me posted about the result of the troubleshooting steps. I want to make sure everything is taken care of for you. You can reach out to the Community at any time. Take care and have a great day!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us