Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
Worst app
Level 2

Invoice issue

App no longer prints on custom logo’s invoice that I’ve been using for 10 years. What happened to it. If I print from a desktop it still works but not app. Also. Terms do not autofill anymore. I have to ma sully set terms for each invoice now. Very annoying

1 Comment 1
RogelioL
Moderator

Invoice issue

Thank you for staying with us for the past ten years. Let's ensure you can print invoices with a custom logo.

 

Firstly, if you've already gone through the basic troubleshooting steps for the QuickBooks Online Mobile App, I suggest contacting our QuickBooks Online Support Team. They have the necessary tools and expertise to delve deeper into your issue.

 

Also, regarding your second concern about the autofill feature not working correctly for invoice terms, please note that we have not yet initiated an investigation or case about this error. Therefore, it's also best to reach out to our support team so they can start a case or investigation for this. 

 

Additionally, you can check out this article to learn the different features of the QuickBooks Mobile app: Compare mobile app features.

 

Moreover, you can check out this article to learn how to see if your invoices are open, overdue, or paid: Track the status of invoices in the QuickBooks Online mobile app.

 

Keep me posted if you have further concerns about printing an invoice with a custom logo. Keep safe.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us