Invoice Products or Services (Description Box Viewing) Issue

I am having the same issue. Frustrating!

I appreciate your time in raising your concern about the Description field on the sales format you encountered, Paul and jsgm114. I would like to address this issue and provide you with some clarity.

Currently, there is an open investigation regarding the issue with the Description field on sales forms, which does not expand. Please know that our software engineers are aware of the problem and are actively working to resolve it as quickly as possible.

I recommend contacting our Customer Care team again so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

As a temporary workaround, I suggest creating a new custom form styles with a wider column for the description. 

Here’s how to do it:

1. Go to the Gear icon.
2. Choose Custom form styles.
3. Open the appropriate template.
4. Head to the Content tab, then click the Table section.
5. Select Edit Labels and Widths, then adjust the size.
6. Click Done to save the changes.
7. Look for the template you created. Click the dropdown arrow and choose Make default.

Additionally, here are a few articles that you might find helpful for designing and customizing your transactions in QuickBooks Online:

• Add, customize, or remove logos on sales forms.
• Add custom transaction numbers to sales forms in QuickBooks Online.

As you work on adjusting the program's layout, please know that we're always here to help. If you have any other questions or need assistance, feel free to leave a comment below.