Since you're experiencing the same behavior despite performing the suggested troubleshooting steps, I recommend reaching out to our live support team, Amy. They have specialized tools and resources to investigate why your invoices have been sent multiple times.
Here's how:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button.
- Type in your reasons for contacting us under What can we help you with? section and click Continue.
- From there, choose a way to connect: Chat with us or get a Callback.
Please note their support hours to ensure you can reach them at your convenience.
Send your customer a statement to gently remind them of their outstanding balances or upcoming overdue invoices.
The Community is always available whenever you need assistance with managing invoices.
