Invoice won't stop sending

amyfoley · ‎June 02, 2025

I import invoices from Harvest and then email the invoices from QB once. Then I click Receive Payment and charge the credit card/debit card/ACH they have on file. I do this on the 1st of each month.

When I ran it yesterday, at least 1 client has received his inovice via email 161 times and said it's not stopping. I ran through all of the troubleshooting steps QB help indicated and nothing has helped. At this point I don't know if it's just this 1 client or if more clients will notify me later.

How can I get QB to stop sending the invoice?

RoseJillB

Since you're experiencing the same behavior despite performing the suggested troubleshooting steps, I recommend reaching out to our live support team, Amy. They have specialized tools and resources to investigate why your invoices have been sent multiple times.

Here's how:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button.
Type in your reasons for contacting us under What can we help you with? section and click Continue.
From there, choose a way to connect: Chat with us or get a Callback.

Please note their support hours to ensure you can reach them at your convenience.

Send your customer a statement to gently remind them of their outstanding balances or upcoming overdue invoices.

The Community is always available whenever you need assistance with managing invoices.

View solution in original post

RoseJillB

Since you're experiencing the same behavior despite performing the suggested troubleshooting steps, I recommend reaching out to our live support team, Amy. They have specialized tools and resources to investigate why your invoices have been sent multiple times.

Here's how:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button.
Type in your reasons for contacting us under What can we help you with? section and click Continue.
From there, choose a way to connect: Chat with us or get a Callback.

Please note their support hours to ensure you can reach them at your convenience.

Send your customer a statement to gently remind them of their outstanding balances or upcoming overdue invoices.

The Community is always available whenever you need assistance with managing invoices.

amyfoley

Thank you!

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Invoice won't stop sending