For the desktop version, you can refresh, log out, and then log back in, @Kkneis. For the mobile app, you can perform mobile troubleshooting to address the invoice issue.
First, ensure your mobile app is updated to the latest version. Then, follow the steps below to restore the invoice functionality in your QuickBooks Self-Employed mobile app. Here’s how:
For Android:
- Open the QBSE app.
- Click the Menu ☰ and tap More Options ⋮.
- Select Settings, then Refresh Data.
- Pick YES to confirm.
For iOS:
- Head to your device's Settings, then pick General.
- Choose iPhone Storage, and tap the QuickBooks Self-Employed app.
- Click Offload App to free up storage space without deleting your app's documents and data.
Once refreshed, restart your mobile device and verify if the invoice functionality is working. Alternatively, you can uninstall and reinstall the app to ensure you're using the latest version of QuickBooks.
If the issue still persists, I suggest contacting our Live Support Team to further check why you’re unable to save your invoices on mobile and desktop.
If you have any other concerns, please feel free to leave a comment below.
