Invoices going into payment section of register

Johnolly · ‎March 17, 2023

When I create an invoice, it goes into the payment section of the register. When I mark it as payment received it also goes into the register on the deposit side which is correct. When try to reconcile, it is on both sides as a deposit and as a payment. They keep accumulating on the payment side. Here are some pictures that may show it better.

Ethel_A · ‎March 17, 2023

Transactions should show in a bank register based on how you set it up, @Johnolly.

I appreciate you getting back to us and providing screenshots to help us understand your concern.

Based on your screenshots, I would like to know if the BB&T under Account on the Edit Item page is your bank or a checking account. If that is a bank, it should be changed into the right account. You can choose from the dropdown.

I'm also adding this article that contains tips to fix common issues of invoice payments: Resolve common issues when applying a payment towards an invoice.

Don't hesitate to comment below if you need additional assistance in bank registers. I'm always here to help. Have a great day.

View solution in original post

BigRedConsulting · ‎March 17, 2023

The Payment section of what register?

In any case, that probably means that for some reason you're using a line item on an invoice where the item uses that account, and so it shows up in the account register.

Johnolly · ‎March 17, 2023

Thanks so much for replying. Here are some pictures of what I have going on. They might help explain.

Ethel_A · ‎March 17, 2023

Transactions should show in a bank register based on how you set it up, @Johnolly.

I appreciate you getting back to us and providing screenshots to help us understand your concern.

Based on your screenshots, I would like to know if the BB&T under Account on the Edit Item page is your bank or a checking account. If that is a bank, it should be changed into the right account. You can choose from the dropdown.

I'm also adding this article that contains tips to fix common issues of invoice payments: Resolve common issues when applying a payment towards an invoice.

Don't hesitate to comment below if you need additional assistance in bank registers. I'm always here to help. Have a great day.

BigRedConsulting · ‎March 17, 2023

Well, as the item uses the BB&T account, then that is why that the invoice line items are appearing in the BB&T account. If you don't want that to happen, then change the account. And as you save the item, answer yes to update the existing transactions to use the new account.

Service Items usually use an income account, not a balance sheet account that has a register, since the services you sell are income to you.

Johnolly · ‎March 18, 2023

Thanks so much. I changed the account to one I made up for rent income and it worked! I have spent hours trying to figure this one out.

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Invoices going into payment section of register